Bali Tropical Property Lead Protection & Transaction Rules

These Lead Protection & Transaction Rules (the "Lead Protection Rules") apply to every Partner who has accepted them through the BTP platform, and form part of the Bali Tropical Property Partner Listing & Commission Terms. The English version of these Lead Protection Rules is the controlling contractual version.

1. Parties and definitions

"Bali Tropical Property" or "BTP" means PT KEWS TRADING INTERNATIONAL operating under the commercial name Bali Tropical Property.

"Partner" has the meaning given in the Bali Tropical Property Partner Listing & Commission Terms.

"Protected Client" means a client introduced by BTP to a property in accordance with these Lead Protection Rules.

"Protected Deal" means the protected relationship between one Protected Client and one property, recorded by BTP as a Deal.

"Deal Room" means the BTP record of a Protected Deal on the BTP platform.

2. BTP-originated leads

A client is a BTP-originated lead when the client is introduced to the property by or through BTP, including through the BTP website, BTP WhatsApp, social media, paid advertising, organic posts, the BTP database, BTP staff, a referral to BTP, a BTP-arranged viewing, a direct recommendation by BTP or any other BTP marketing channel.

A physical viewing is not required for protection to begin.

3. The protected relationship

The protected relationship is the combination of one client and one property, for example: client John Smith and property VFL482. Each such combination is recorded as one Protected Deal. The original source of the lead is recorded and is never changed.

4. Protection period

The protection period is twelve (12) months. It begins from the first recorded BTP introduction of the client to the relevant property.

5. Continuation while a transaction is active

If, at the end of the twelve-month protection period, any of the following is already active for the Protected Deal: viewing follow-up, negotiation, an offer, a counteroffer, due diligence, a reservation, a deposit, a notary process, a signing process, or a transaction otherwise in progress, the protection continues until the transaction is completed, or until the Protected Deal is formally abandoned or closed as lost.

6. Indirect transactions

A protected transaction includes a purchase or rental made through a person or entity acting substantially on behalf of the Protected Client, such as the client's spouse or partner, a family member, a company controlled by the client, a nominee, a representative, a business partner or another related entity, where there is a reasonable connection to the original Protected Client.

7. Acceptance of the lead by the Partner

Before full client details are released to the Partner for a property listed by that Partner, the Partner confirms: "I accept this BTP lead and the applicable commission terms." BTP records this acceptance.

8. Client confirmation

When a viewing is requested or confirmed, the client may be asked to confirm: "I confirm that Bali Tropical Property introduced me to this property and arranged or facilitated this viewing." This single confirmation helps identify the source of the property introduction. The client is not asked to read or accept the Partner's commission terms.

9. Reporting obligation

The Partner agrees to keep BTP informed of material developments involving Protected Clients, including at least: viewing accepted, viewing scheduled, viewing completed, client interested, second viewing, negotiation started, offer made, counteroffer, offer accepted, due diligence, notary coordination, deposit, signing scheduled, signed, transaction completed and commission received.

Normal direct communication between the client and the Partner is permitted. The restriction applies to concealing the transaction or circumventing BTP.

10. Non-circumvention

The Partner must not intentionally bypass, exclude or circumvent BTP in order to avoid the agreed commission arrangement.

A transaction does not stop being a BTP-protected transaction simply because negotiations move to direct WhatsApp communication, BTP is not physically present, another intermediary becomes involved, the notary communicates directly with the Partner or the client, the client and the owner communicate directly, or BTP does not attend the signing.

If the transaction arises from a protected BTP introduction, the applicable commission agreement remains in force.

11. Commission on protected transactions

The commission on a protected transaction is shared according to the transaction handling model recorded for the Protected Deal under the Partner Listing & Commission Terms, on the basis of the Net Agency Commission Actually Received.

If BTP receives the commission, BTP calculates and pays the Partner's share according to the recorded commission agreement.

If the Partner, the Partner's agency or a related party receives any commission, referral fee, success fee, agency fee or other remuneration in connection with a protected transaction, the Partner must disclose it to BTP. The agreed BTP share remains payable, and BTP may request reasonable evidence of the commission actually received.

12. Deal Room and WhatsApp

The Deal Room is the BTP source of truth for each Protected Deal, including the client, the property, the listing, the Partner, the agency, the BTP manager, the viewing history, offers, negotiation, due diligence, notary, signing, the commission agreement and commission payments.

WhatsApp may be used for client communication, Partner communication, viewing coordination and negotiation discussions, preferably in a group including the client, the Partner and BTP where practical (for example "BTP – VFL482 – John"). WhatsApp is not the legal or CRM source of truth.

13. Confidentiality and use of client data

The Partner must keep the details of Protected Clients confidential and may use them only for the relevant property and for legitimate transaction follow-up.

14. Suspension and termination

Suspension or termination of a Partner, a listing or lead distribution does not cancel Protected Deals already created, commission rights already created, or obligations relating to transactions in progress.

15. Versions

Accepted contractual versions are never edited in place. Any change to these Lead Protection Rules is published as a new version (for example BTP-LEAD-2026-02). Protected Deals and listings remain governed by the version accepted at the time, unless a new version is expressly accepted.

16. Language

These Lead Protection Rules are drafted in English, which is the controlling contractual version. A French translation is provided for convenience. In case of any inconsistency between the English version and a translation, the English version prevails.

17. Governing law and disputes

These Lead Protection Rules are governed by the laws of the Republic of Indonesia. The parties shall first attempt to resolve any dispute amicably and in good faith. If no amicable settlement is reached, the dispute may be submitted to the competent courts in Indonesia.

Version history

• BTP-LEAD-2026-01 — effective 2026-10-11 (current version) · sha256 ea10e75beabd…